you only say that because you are not aware of one of the common...

you only say that because you are not aware of one of the common objections that customers have when discussing adoption of this technology.

This piece of marketing starts to educate the consumer around the concerns that a Digital Human might give an incorrect answer and how that is addressed by the Training provided.

It is a weird concept that exists that humans are allowed to make mistakes and they do it all the time, and yet digital humans or self-drive cars have to be perfect before they can be adopted.

I think it comes down to who will be held accountable if a mistake is made.

In the case of an employee giving the wrong response, the Manager can blame the employee for having a bad day and he is not accountable. In the case of the Digital Human giving the wrong response then the Manager is responsible because the Digital Human cannot think for itself.

The larger the Corporation, the more risk averse the Managers are likely to be and this type of content starts to provide education around the subject.